Built for the Atlassian Marketplace

Powerful Jira Apps for Modern Teams

Streamline ticket rotations, collect customer feedback, and manage your support teams — all from within Jira.

Runs on Atlassian No data egress Cloud-native

Our Apps

Purpose-built Jira apps designed to save your team time and improve service quality.

Ticket Assignment & Rotation Management for Jira

Customer Feedback Collection & Analysis for Jira

Everything your team needs, built into the tools they already use.

Create recurring rotations with custom shift periods, distribution modes, and assignment strategies.

Team members set personal availability, lunch breaks, and vacation schedules visible to the whole team.

Browse all teams at a glance on a visual grid with quick navigation into team details, members, and rotations.

Configure regional settings, custom availability statuses, team member roles, and access permissions.

Embed feedback forms directly in Jira issues with a 1–10 rating scale and free-text comments.

Track time spent per issue and correlate with customer satisfaction to identify bottlenecks.

Go beyond SLAs — measure experience-level agreements to ensure customer satisfaction targets are met.

Automatically trigger surveys on issue transitions, with conditional question templates based on score ranges.

Have questions about our apps, need support, or want to discuss a custom integration? We'd love to hear from you.

For bug reports, feature requests, or general help with ShiftRota and Jira Feedback, drop us an email and we'll respond within one business day.

Interested in integrations, reselling, or co-building? Reach out and let's explore how we can work together.